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		About USB Phones
		About Broadband Phones
		Questions & Answers

Quick Troubleshooting Tips: If your phone isn’t working, simply unplug the power adapter and plug it back after 30 seconds. "Re-booting" the phone in this manner frequently resolves problems.

· About USB Phones

· About Broadband Phones

About USB Phones

Toubleshooting guide for Installation and Setup

Problem	Possible Reason	Solution
The account is being used.	Somebody else is using your account or you did not log out properly last time you used it.
Can not find device.	Either the USB driver is not properly installed, or your computer does not support USB 1.1 devices.	Check that your USB device driver has been installed properly. If not, upgrade the USB driver and try again, or you can call customer service center for help.
Can not find device.	your EasyPhone is not plugged into your computer	Check whether your EasyPhone is properly connected.
Login falure 1	Wrong ID, password or phone number.	Please enter the correct account information.
Login falure 2	Port UDP1719, 1710 is blocked.	Please contact your Network Administrator .
Your network has firewall.	Port UDP1719, 1710 is blocked or data modified.	Please contact your Network Administrator.
All kinds of multimedia sounds played by your Netphone.	Your EasyPhone is set as default audio device.	Open control panel, select your sound card as the default sound device of your computer' not the EasyPhone. Then select'Use only preferred devices'.

About Broadband Phones

Toubleshooting guide for Installation and Setup

Problem	Possible Reason	Solution
My phone can't work, message [Wait Logon] is displayed.	You are not connected to Internet	Check if RJ45 connecter is properly plugged into the LAN socket of your phone. Make sure you are using the correct Ethernet cable.
	You are using static IP address	Since the default setting of the phones is [Use DHCP], if there is no DHCP server in your network, please refer to the User Manual and set it to static IP address manually.
	You are connected to the Internet through PPPoE	Please configure your PPPID and PPPIN correctly and save your settings.
	Temporary loss of your network	Owing to temporary break off of your network, you have failed to logon, please reboot your computer and try again.
	Still fail to log on due to unknow reasons.	Check if the [Service Address] you have input is correct, and contact your network administrator or Easy1Call customer service center
[Security deny] is shown on the screen for about 5 seconds, and then [Wait Logon]	You have input wrong information	Please check that your user ID, phone number and password are correct.
[Account is using] is shown on the screen for about 5 seconds, and then [Wait Logon]	The account is in use or maybe caused by phone re-booting or power loss.	Please wait for about 5 minutes and try again later.
[Unknow faild] is shown on the screen for about 5 seconds, and then [Wait Logon]	This might because there is a firewall in your network or some software and devices, which act as a firewall.	In such cases, please contact your network administrator and ask him to open the necessary ports.
Low Voice Quality	Your internet connection speed is lower than 20Kbps	Please make sure you match the working environment criteria of BroadBand EasyPhone.
Low Voice Quality	Unstable network connection: Network delay > 500ms or network jitter > 100ms or network packet loss >10%
Can not log in to server(message [Please Wait] displayed)	Login is obstructed by firewall	Please contact your network administrator.
	You are using a proxy network which blocks the login.	Please contact your network administrator.
	You entered wrong account information	Please reset your username, password and phone number according to your original account information. If you have changed password, please contact customer service center.
	You entered wrong server address	If you have changed the server login settings, please contact customer service center.

Questions & Answers

I cannot logon to server with my Cable Model, what should I do?
Some cable modems "lock-up" the Ethernet Mac address. First, unplug the power adapter of your EasyPhone. Then unplug your cable modem, and plug it back in after 10 seconds. After the cable modem comes back online, plug in your EasyPhone power adapter to re-boot the EasyPhone.
I use Switch or HUB, which kind of Ethernet cable should I take?
If the network is without a HUB, the BroadBand Netphone should be connected with other Ethernet equipment (such as XDSL adapter, CABLE modem or PC) by Ethernet crossover cable. Otherwise the direct-connecting cable is applied.
Connecting the EasyPhone to the Ethernet port of my Router, but I "Failed to logon to the server".
Please make sure the Ethernet socket is an Uplink socket. Some Routers need Ethernet crossover cable, and our RJ45 phone adopts normal 568B twisted pair.
[Ready For Call] is indicated, but I can't make or receive calls?
This might be because your network lost it's internet conection or your Ethernet cable is loosely connected with your phone. In such cases, please try rebooting your computer or waiting for about 5 minutes before making a call.
I connect my EasyPhone to the Modem, and connect my computer to the PC port of my phone, but my browser still cannot access the Internet?
RJ45 IP phone acts as a HUB with two ports, however it cannot be used as NAT. Therefore, you cannot use your phone and surf on Internet on your computer at the same time. To solve this problem, you need to add a Router [or things like IP sharing], which supports PPPoE, between your phone and the Modem.